FAQ: [for students’ online service]
1. My result shows pending and comments showing “Contact to CoE”
Answer: Your result is submitted by respective teacher. But not confirmed by CoE office. Please contact with CoE office through mobile number given in the separate sheet.

2. My Result Show Pending and Comments show “Contact to Teacher”
Answer: Your result is not yet submitted by respective teacher. Please contact with respective teacher.

3. I have forgotten my Password
Answer: Please check your e-mail or Message folder of your mobile. In this regard, you may contact with your departmental Admin for new password.

4. Grade or others problem
Answer: For any query for result, please contact with CoE Office through mobile number given in the separate sheet.

5. For course registration if course is shown
Answer: For this please, please contact with Admission office or CoE Office through mobile number given in the separate sheet.

6. My profile has something wrong information or containing old information.
Answer: Please contact with admission office to update your profile.

7. For course registration I need additional credit
Answer: For additional credit, please contact with your advisor.

8. I could not complete my registration in due time.
Answer: For registration after deadline, please contact with your departmental Chairman.

9. I do not find my course for registration
Answer: Please contact with ITD’s personnel or your department Admin.

10. My registration shows pending
Answer: For confirmation of registration, please contact with your advisor.

11. . I have paid my fees but not updated in Payment History
Answer: Please contact with Account Division.

12. I could not complete TER submission because teacher’s name/course is not shown.
Answer: Please contact with your departmental admin to update teacher’s name or course.

13. I need to change my Mobile Number or Email
Answer: Please contact with admission office to update your mobile number or email.

14. I am confused. Which student panel should I use for login, result, billing etc
Answer: Please use https://www.iiuc.ac.bd/login if you Admit on and from Autumn-2018 (ID # starts with B183….,B191….,B193…., B201….).
Please use http://upanel.iiuc.ac.bd:81 or http://119.18.148.135:81 if you admit on and before Spring-2018 (ID # starts with B181…., B173…, B172…, B171…, B163…, B162…, B161…)

15. I have received a verification code. Some Verification code has char I (capital I) or l (small L) or Char O looks similar to digit 0.
Answer: : If you think that you typed the code rightly but not working, then please Click – Back Arrow of the Browser (i.e Google Crome) and then try another combination [for example -Using Digit 0 (zero) instead of Char O] of the code, hopefully it will work.

16. Suppose, you make a call to any responsible incumbent from 9.00 am to 4.00 pm, but no response from him/her.
Answer: Please send an e-mail to (info@iiuc.ac.bd and obaid_iiuc@yahoo.com) mentioning reason, the name of incumbent, date and time.

17. Forget email password.
Answer: Please send an e-mail to itd@iiuc.ac.bd [from 09:00AM to 01:00 PM] or reaz@iiuc.ac.bd [from 01:00PM to 08:00PM] .